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Returns & Refund Policy

Last Updated: September 1, 2026

At HATLAND OUTDOOR, we are committed to providing customers with a straightforward and reliable shopping experience. If you are not completely satisfied with a purchase made through jkwfi.shop, you may request a return or refund in accordance with the terms set out below.

1. Return Eligibility

You may request a return within 7 days of receiving your order, regardless of the payment method used.

  • Cash on Delivery (COD): Return request within 7 days after delivery.

  • Credit/Debit Card: Return request within 7 days after delivery.

  • PayPal: Return request within 7 days after delivery.

Before returning any product, please contact our customer service team to initiate the return process and obtain the necessary instructions.

2. How to Request a Return

Please contact our customer service team within 7 days of receiving your order and provide the following information:

  • Full name

  • Shipping address

  • Phone number

  • Email address

  • Order number

  • Product name

  • Reason for the return or refund request

After your request has been reviewed, our customer service team will provide you with:

  • The applicable return shipping address

  • Return instructions

  • Any additional information required to process your return

Please do not send products back without first receiving return instructions from our customer service team.

3. Returning Your Item

When returning an eligible product, please ensure that it is packaged securely to prevent damage during transportation.

We recommend that you:

  • Use a shipping service that provides tracking information.

  • Keep your shipping receipt and tracking number.

  • Pack the product securely.

  • Include the original packaging, manuals, accessories, and other components whenever possible.

Customers remain responsible for returned products until they arrive at our designated return facility, except where otherwise required by applicable law.

4. Refunds

Once the returned product has been received, it will be inspected to confirm that it meets the applicable return requirements.

After the return has been approved, we will process the refund as soon as reasonably possible.

Where applicable, refunds will be issued using the original payment method.

For Cash on Delivery (COD) orders, the appropriate refund method will be confirmed by our customer service team.

Please note that the time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

5. Damaged, Defective or Incorrect Products

If the product you receive has any of the following issues:

  • Damage caused during delivery

  • Manufacturing defects

  • Incorrect product received

  • Missing parts or accessories

  • Other quality issues attributable to us

please contact our customer service team within 7 days of delivery.

To help us review the issue, please provide:

  • Full name

  • Shipping address

  • Phone number

  • Email address

  • Order number

  • Product name

  • A description of the problem

  • Clear photographs showing the issue

Once the issue has been reviewed and confirmed, we will:

  • Cover the applicable return shipping costs; and

  • Provide a replacement at no additional product cost or issue a full refund, as appropriate.

6. Returns for Personal Reasons

You may also request a return if you:

  • Change your mind

  • Order the wrong product

  • No longer need the product

  • Prefer a different product, size, color, or model

Such a return must be requested within 7 days after delivery, and the following conditions should be met:

  • The product is unused and in new condition.

  • Original packaging, labels, manuals, and accessories are included.

  • The product has not been damaged through misuse, improper handling, or unauthorized modification.

For eligible returns made for personal reasons, the customer is responsible for the applicable return shipping costs.

Refunds will be processed after the returned product has been received and inspected.

7. Non-Returnable Situations

Subject to applicable law, a return or refund may not be accepted in circumstances including:

  • The return request is submitted more than 7 days after delivery.

  • The product has been used, worn, washed, altered, or modified.

  • Important accessories, packaging, manuals, components, or labels are missing.

  • The product has been damaged due to misuse, improper handling, or accidental damage.

  • The information provided for the return cannot reasonably be matched to the original order.

  • The condition of the product has been materially affected in a way that reduces its resale value.

Nothing in this Returns & Refund Policy is intended to exclude, restrict, or otherwise limit any mandatory consumer rights available under applicable law.

8. Exchanges

We currently do not offer direct product exchanges.

If you would like a different product, size, color, or model, please:

  1. Submit a return request for the original product.

  2. Place a new order for your preferred product.

The return and the new order will be processed separately.

9. Order Cancellation

Orders may begin processing shortly after they are confirmed.

If you wish to cancel or modify an order, please contact our customer service team as soon as possible.

Once an order has entered processing or has been dispatched, we may no longer be able to cancel or modify it.

If the order has already been delivered and you no longer wish to keep the product, you may submit a return request in accordance with this Returns & Refund Policy.

10. Cash on Delivery (COD)

Where Cash on Delivery (COD) is available, payment is made directly to the courier or applicable delivery provider when the package is delivered.

If the billing address and shipping address are different, please ensure that the recipient is aware of the delivery and is available to receive the package and complete the required payment.

For eligible COD returns, the refund method will be confirmed separately by our customer service team.

11. Contact Us

If you have any questions regarding a return, refund, cancellation, or existing order, please contact us:

HATLAND OUTDOOR
Organisation Number: 935 655 072

Business Address:
c/o David Hatland
Ravnestølen 89C
5170 BJØRNDALSTRÆ
Norway

Website: jkwfi.shop
Customer Service Email: faroallsopgr36@gmail.com

When contacting us about an existing order, please include your order number whenever possible so that we can assist you more efficiently.