Logistics Policy

Last Updated: September 1, 2026

Thank you for shopping at jkwfi.shop, operated by HATLAND OUTDOOR.

We make reasonable efforts to ensure that customer orders are processed safely, prepared efficiently, and delivered within the estimated timeframe. This Logistics Policy explains our shipping coverage, order processing, delivery estimates, tracking procedures, and other logistics-related matters.

1. Delivery Countries

We currently offer delivery to the following countries:

• Germany

• Austria

• Italy

• Spain

• Portugal

• Poland

• Czech Republic

• Slovakia

• Slovenia

• Croatia

• Romania

• Bulgaria

• Greece

• Estonia

• Latvia

• Lithuania

Most eligible orders include standard shipping without an additional shipping charge.

Delivery availability may vary depending on the destination, warehouse location, carrier availability, and local logistics conditions.

2. Shipping Methods

We cooperate with established courier and logistics providers to deliver customer orders.

Shipping Method: Free Standard Shipping
Shipping Cost: Free for eligible orders
Logistics Partners: UPS, FedEx, or other suitable logistics providers depending on the destination and availability.

The carrier selected for an individual order may vary based on factors such as:

• Delivery country

• Warehouse location

• Package size and weight

• Product type

• Carrier availability

• Local delivery conditions

We may select an appropriate logistics provider based on the circumstances of each shipment.

3. Order Processing

After your order and payment have been successfully confirmed, orders are generally processed and prepared for shipment within 3–5 business days.

Please note:

• Orders placed on weekends or public holidays will generally begin processing on the next business day.

• Our normal processing days are Monday through Friday, excluding applicable public holidays.

• Processing times may occasionally be extended during periods of high order volume, seasonal demand, or other operational circumstances.

Once your order has been dispatched, tracking information will normally be provided where available.

4. Estimated Delivery Time

Our standard estimated delivery timeframe is:

Order Processing: 3–5 business days
Transportation: 5–8 business days
Estimated Total Delivery Time: approximately 5–13 business days

Actual delivery times may vary depending on circumstances including:

• Delivery destination

• Local courier operations

• Public holidays

• Weather conditions

• Customs procedures

• Transportation disruptions

• Seasonal shipping volumes

• Other circumstances outside our reasonable control

We will make reasonable efforts to process and deliver your order as efficiently as possible.

5. Order Tracking

Once your order has been shipped, you will normally receive an email containing the available tracking number and shipment information.

Please note:

• Tracking information may take approximately 24–72 hours after dispatch to appear or update in the carrier's tracking system.

• Tracking updates may take longer during weekends, public holidays, or periods of high shipping volume.

• Some local carriers or final-mile delivery providers may update tracking information less frequently.

If your tracking information has not updated for an extended period or you cannot determine the status of your shipment, please contact our Customer Service team.

We will review the available shipping information and assist you where reasonably possible.

6. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control.

These may include:

• Severe or unfavorable weather

• Natural disasters

• Increased courier or seasonal shipping volumes

• Transportation restrictions

• Air freight disruptions

• Customs inspections or clearance procedures

• Carrier delays or operational interruptions

• Public holidays

• Force majeure events

If your order has not arrived within the expected delivery period, please contact our Customer Service team.

We will review the shipment status and, where appropriate, contact the relevant logistics provider for further information.

7. Changing or Cancelling an Order

Before Shipment

If your order has not yet been dispatched, please contact us as soon as possible if you would like to:

• Request cancellation of the order

• Correct or change the delivery address

• Modify certain order details

We will make reasonable efforts to accommodate your request.

However, because orders may enter processing shortly after confirmation, we cannot guarantee that changes or cancellations will always be possible.

After Shipment

Once an order has been dispatched, we generally cannot:

• Cancel the shipment

• Change the delivery address

• Modify the products included in the order

• Stop or redirect the delivery process

If a package is refused by the recipient, remains unclaimed, or cannot be delivered and is subsequently returned, any eligible refund will be handled in accordance with our Returns & Refund Policy.

Where permitted by applicable law, reasonable costs arising directly from an unsuccessful delivery or return may be taken into account when processing the refund.

Please carefully review your name, delivery address, postal code, telephone number, and other shipping information before submitting your order.

8. Incorrect or Incomplete Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

This includes:

• Recipient name

• Street address

• Postal code

• City

• Country

• Telephone number

• Other information required for successful delivery

If you notice that your delivery information is incorrect or incomplete, please contact us as soon as possible.

We will make reasonable efforts to assist you. However, once the package has been dispatched, we may no longer be able to modify the delivery information.

Where permitted by applicable law, additional delivery or reshipping costs resulting from incorrect or incomplete information provided by the customer may be the customer's responsibility.

9. Taxes, Customs and Additional Fees

Most shipments are intended to be delivered without unexpected additional shipping charges under normal circumstances.

However, depending on the destination, applicable laws, and the circumstances of the shipment, local customs authorities or other government authorities may impose charges such as:

• Import duties

• VAT

• Customs clearance charges

• Local taxes

• Other import-related fees

Where such charges are imposed directly by local authorities and are not included in the amount collected during checkout, they may be payable by the recipient, subject to applicable law.

Customs procedures, taxes, and charges are determined by the relevant authorities and may vary by destination.

Customers seeking specific information about import requirements or possible local charges should contact the relevant customs authority in their country.

10. Lost Shipments

If your package appears to have been lost during transportation or tracking has remained unchanged for an unusually long period, please contact our Customer Service team.

Please provide your order number and any relevant tracking information.

We will review the available shipment details and, where appropriate, contact the relevant carrier or logistics provider.

If the shipment is confirmed as lost, we will determine an appropriate resolution in accordance with our applicable policies and any mandatory consumer protection requirements.

11. Damaged Shipments

If your package arrives with visible shipping damage, please contact us as soon as reasonably possible.

When contacting us, please provide:

• Your order number

• A description of the damage

• Clear photographs of the package

• Clear photographs of the affected product where applicable

We may use this information to investigate the issue with the relevant carrier.

Where the product itself has been damaged during transportation, the matter will be handled in accordance with our Returns & Refund Policy and applicable consumer protection requirements.

12. Unsuccessful Delivery and Returned Packages

A shipment may be returned to us if delivery cannot be completed for reasons such as:

• Incorrect or incomplete delivery information

• The recipient is unavailable

• The package is refused

• The package remains unclaimed

• The carrier is unable to complete delivery after the permitted delivery attempts

If a package is returned to us, please contact our Customer Service team for assistance.

Depending on the circumstances, we may offer an appropriate refund or other resolution in accordance with our Returns & Refund Policy and applicable law.

Where legally permitted, additional costs resulting directly from incorrect customer-provided delivery information or an unsuccessful delivery may be taken into account.

13. Contact Us

If you have questions regarding order processing, shipping, delivery, tracking, or a shipment issue, please contact us:

HATLAND OUTDOOR
Organisation Number: 935 655 072

Business Address:
c/o David Hatland
Ravnestølen 89C
5170 BJØRNDALSTRÆ
Norway

Website: jkwfi.shop
Customer Service Email: faroallsopgr36@gmail.com

When contacting us about an existing order, please include your order number and tracking number, where available, so that we can assist you more efficiently.

We will review your inquiry and respond as promptly as reasonably possible.